Faq

Q1.What should I do if I couldn't find the items I want on the website?

If you can’t find the item on our website by using keyword search, you can check the category and advanced search to try to find out the items. Also, you can send an inquiry to support with our customer service, our staffs will be glad to help you locate the item you are looking for.

Q2.How do I place an order?

Place an order on this site is easy and quick. Please just as the following steps: • Find items you want • Add to Shopping Cart • Enter personal details • Review and submit order • Checkout.

Q3.When will I receive my items after I place an order?

It takes 48 hours for processing your order before dispatch to your shipping address. After we dispatching your order, we will send you an email with a tracking No., you can check your order with the number on courier’s website, such as EMS, USPS. The international delivery usually take 5-9 working days.

Q4.How do I track my order?

Standard Shipping:

(1)USPS: http://www.usps.com ; http://www.ems-tracking.net/

(2)Singapore EMS: http://www.speedpost.com.sg/

(3)DHL: http://www.cn.dhl.com/publish/cn/en.high.html

(4)Fedex: http://www.fedex.com

Once your packages have been sent, you will receive a unique tracking number for each parcel. With the tracking number, you can track your parcel through the carriers' and recipients' website.

Q5.How do I change my order or cancel my order?

We arrange the order within 24 hours since we received your payment. So if there is any change and cancellation, please contact us within 24 hours. Once we ship it out, it will be out of our control, it is very difficult to stop the parcel for you. Please understand us.

Q7.What payment methods can I use?

Currently, you can pay using Visa Card, Master Card,Western Union and Money Gram. More payment options will be available on our web in the future.

Q9.Why do you charge my card more than your product price?

We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.